Session 9: AI Insights: Transforming Customs with Transactional Data Analysis and Chatbot Integration (Panel session)

14 Nov 2024 10:00 10:40

Sophie-Charlotte Wolf Speaker Central Customs Authority GermanyDeputy Head of Division IT Innovation Management

Michael Squirrell Speaker TTEK Inc.Chief Technology Officer

Gustavo Coutinho Speaker RFBCustoms Risk Management Coordinator

Raul Zambrano Speaker CIATDirector of Technical Assistance

Staying in the realm of cutting-edge AI solutions, this session will showcase how AI-driven data analysis and chatbot integration are reshaping Customs operations, propelling Customs administrations into a future of heightened efficiency, compliance, and responsiveness.

First, the session will unveil the transformative impact of AI applications on Customs operations by exploring how AI algorithms proficiently analyse transactional data to recommend HS codes, detect undervaluation, uncover trade anomalies, and perform predictive analysis.

Additionally, the session will provide insights into the integration of chatbots in Customs services, revolutionizing communication channels. The speakers will explore how these AI-powered assistants enhance user experience by providing real-time support to traders and stakeholders, fostering seamless interactions and swift resolution of inquiries.